At joya 9, your personal data is handled with the same care we put into every part of the platform. This policy explains exactly what we collect, why we collect it, how we use it, and what rights you have over your own information.
Our Commitment
Six principles that guide how joya 9 handles every piece of information you share with us.
Every piece of data transmitted between your device and joya 9 is protected by 256-bit SSL encryption. Your payment details, login credentials, and personal information are never sent in plain text.
Joya 9 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within joya 9 and its essential service providers only.
Joya 9 gives you full rights over your personal data — access it, correct it, or request deletion at any time. We respond to all data requests within 30 days, usually much faster.
Joya 9 only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal requirements. We don't collect data just because we can.
You can opt out of all marketing communications from joya 9 at any time — via your account settings or by contacting support. Opting out does not affect your ability to use joya 9 or receive essential account notifications.
Joya 9 does not keep your data indefinitely. We retain personal information only for as long as required by law or necessary to operate your account. Once that period ends, your data is securely deleted.
Joya 9 is an online gaming platform operating at https://joya-9.app, offering casino games, crash games, sports betting, and card games to players in Bangladesh and other permitted jurisdictions. For the purposes of this Privacy Policy, joya 9 is the data controller responsible for your personal information.
This Privacy Policy applies to all users of the joya 9 website, mobile application, and any related services. It explains how joya 9 collects, processes, stores, and protects your personal data, and what choices you have regarding that data.
Joya 9 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration form, KYC verification |
| Contact Data | Phone number, email address | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Deposit and withdrawal processes |
| Technical Data | IP address, device type, browser, OS | Automatically on platform access |
| Usage Data | Games played, bets placed, session duration | Automatically during gameplay |
| Communications Data | Support chat logs, email correspondence | When you contact joya 9 support |
Joya 9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for identity verification purposes and with your explicit consent.
Joya 9 uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which joya 9 processes your data are:
Joya 9 processes your personal data on one or more of the following legal grounds:
Joya 9 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
Joya 9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use our services. Cookies are small text files stored on your device when you visit joya 9.
The types of cookies used on joya 9 include:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the joya 9 platform. For full details, refer to our cookie settings panel available on the joya 9 website.
Joya 9 takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
In the event of a data breach that is likely to affect your rights and freedoms, joya 9 will notify you and the relevant authorities within 72 hours of becoming aware of the breach, in accordance with applicable data protection laws.
Joya 9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | Legal and regulatory compliance |
| Transaction Records | 7 years | Anti-money laundering requirements |
| Support Communications | 3 years | Dispute resolution and quality assurance |
| Technical & Usage Data | 13 months | Platform analytics and fraud detection |
| Marketing Preferences | Until opt-out or account closure | Consent management |
Once the applicable retention period expires, joya 9 securely deletes or anonymises your personal data so that it can no longer be linked back to you.
As a joya 9 user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Request a copy of all personal data joya 9 holds about you, free of charge.
Ask joya 9 to correct any inaccurate or incomplete personal data we hold.
Request deletion of your personal data where there is no legal reason to retain it.
Ask joya 9 to limit how we process your data in certain circumstances.
Receive your personal data in a structured, machine-readable format.
Object to joya 9 processing your data for marketing or legitimate interest purposes.
Joya 9 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.
If joya 9 becomes aware that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you believe a minor has registered on joya 9, please contact us at [email protected] immediately.
The joya 9 platform may contain links to third-party websites or services, such as payment providers. These third-party sites have their own privacy policies, and joya 9 is not responsible for their content or data practices.
We encourage you to review the privacy policy of any third-party service you use in connection with your joya 9 account, particularly your chosen payment provider (bKash, Nagad, or Rocket). Joya 9 has no control over and assumes no responsibility for the privacy practices of these external services.
Joya 9 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify registered users via email or an in-platform notification.
The "Last Updated" date at the top of this page will always reflect when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how joya 9 protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or how joya 9 handles your personal data, please get in touch with our privacy team:
For questions about your account, bonuses, or gameplay, visit our FAQ page or contact support directly. For responsible gaming tools and self-exclusion, visit our Responsible Gaming page.
Joya 9 is built on trust — fair games, fast payments, and a platform that genuinely respects your privacy. Join hundreds of thousands of players across Bangladesh who play with confidence every day.
Gambling involves risk. Never bet more than you can afford to lose. Visit our Responsible Gaming page for tools and support.